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Outcome Management - 3 x 3 Hour Sessions

What's it all about?

Performance Management is often a phrase that has negative connotations.  These sessions look at how managing performance and addressing underperformance can and should be a positive day-to-day process not just a painful annual paperwork filling exercise.

Who is it for?

Anyone who needs to manage, direct, encourage, monitor and provide feedback for other people's performance at work

  • Defining performance management

  • The performance management process

  • Clarifying job descriptions to reduce role stress

  • Task Setting and KPI's

  • Increasing motivation

  • Providing Feedback

  • Addressing underperformance issues

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